Refund Policy

Last Updated: June 2026

At Tex-Val Shipping Services, we strive to provide reliable and efficient delivery services. This Refund Policy explains the conditions under which refunds may be issued for services purchased through our website.

1. Eligibility for Refunds

Refunds may be granted in the following situations:

• If the shipment was paid for but not yet picked up by the courier.
• If the order was cancelled before processing.
• If the shipment could not be completed due to an internal operational error.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• If the shipment has already been picked up or dispatched.
• If the customer provided incorrect shipping information.
• Delivery delays caused by weather conditions, traffic, or other external factors.
• If the package contains restricted or prohibited items.

3. Partial Refunds

In certain situations, a partial refund may be provided if the shipment was cancelled after processing but before delivery, or if an additional service requested by the customer was not completed.

4. Refund Processing Time

Once your refund request has been approved, the refund will be processed within 5 – 10 business days using the original payment method.

5. Requesting a Refund

To request a refund, please contact our support team and include the following details:

• Order or Tracking Number
• Customer Name
• Reason for the refund request

Contact us at:
Email: support@tex-val.com
Website: https://tex-val.com

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